Shipping & returns
Delivered with care.
Clear rates, honest timelines, and a 30-day return window so you can try with confidence.
Free shipping
On orders over £75
Fast delivery
2–5 business days
Easy returns
30-day window
Chapter 01
Shipping.
Packed with care, shipped swiftly, and always with a tracking link in your inbox.
Rates
Standard
2–5 business days
£9.99
Free over £75
Express
1–2 business days
£19.99
Overnight
Next business day
£29.99
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays move on the next business day. Orders placed before 2:00 PM ET Monday–Friday ship same day.
US shipping
All 50 states, including Alaska and Hawaii.
International
Canada, UK, Australia, and select EU countries.
Chapter 02
Returns.
Not in love? Return unworn, unwashed items within 30 days. Tags attached, original packaging where possible.
How to return
01
Initiate
Email us or use the online return portal.
02
Label
We’ll send you a prepaid return shipping label.
03
Pack & ship
Pack items securely and drop off at the nearest carrier.
04
Refund
Processed within 5–7 business days of receipt.
Return shipping cost
Defective items
Free
Wrong item sent
Free
Change of mind
£6.99 deducted
Please note
Non-returnable items.
For hygiene reasons:
- — Underwear or intimate apparel that’s been worn or has had hygiene seals removed
- — Items marked as “Final Sale”
- — Gift cards
Chapter 03
Good questions.
When will I receive my refund?
Processed within 5–7 business days of receipt. Your bank may take another 3–5 days to reflect it.
Can I return sale items?
Yes, within 30 days — unless marked “Final Sale.”
What if my item arrives damaged?
Write to us with a photo. We’ll send a prepaid label and either replace it or refund in full.
Do you offer international returns?
Yes. International customers cover return shipping unless the item is defective or sent in error.
Can I cancel my order?
Within 2 hours of placing it. After that, it’s already on the move — but write to us and we’ll try.