Frequently Asked Questions
Find answers to common questions about our products, shipping, and policies
Products & Sizing
How do I choose the right size?
Please refer to our size guide on each product page. If you're between sizes, we recommend sizing up for comfort. Our shapewear is designed to be snug but not uncomfortable.
What materials are your products made from?
Our shapewear is crafted from premium, breathable materials including nylon, spandex, and elastane blends that provide comfort, support, and durability.
Can I wear shapewear all day?
Yes, our products are designed for all-day comfort. However, we recommend taking breaks and listening to your body.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 5-10 business days. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package.
Is there free shipping?
Yes! We offer free shipping on orders over $75.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Due to hygiene reasons, we cannot accept returns on opened intimate apparel.
How do I initiate a return?
Contact our customer service team at support@shapemia.com with your order number to start the return process.
Can I exchange for a different size?
Yes, we offer free exchanges for different sizes within 30 days of delivery.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method.
Care & Maintenance
How should I wash my shapewear?
Hand wash in cold water with mild detergent and air dry for best results. Avoid using bleach or fabric softener.
Can I put shapewear in the dryer?
We do not recommend using a dryer as high heat can damage the elastic fibers. Air drying is best to maintain the quality and shape.
How long will my shapewear last?
With proper care, our shapewear can last 6-12 months or longer depending on frequency of use.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment gateway.
Is my payment information secure?
Yes, we use industry-standard SSL encryption and PCI-compliant payment processing through Stripe. We never store your credit card information on our servers.
Can I use discount codes?
Yes! Enter your promo code at checkout to apply discounts to your order.
Still have questions?
Our customer service team is here to help!
Email: support@shapemia.com
We typically respond within 24 hours